Privacy Policy
This Privacy Policy explains how Yeax collects, uses, protects, and discloses personal information when users access Yeax mobile applications, websites, and related services, including Yeax PC Server.
1. Data Controller
Legal name: YEAX MEMORIES SYMBIOSIS E.I.R.L.
RUC: 20615393526
Commercial name: YEAX
Registered fiscal address: CAL.BERLIN NRO. 327 COM. SAN MIGUEL DE MIRAFLORES LIMA - LIMA - MIRAFLORES, PERU
Support: support@yeax.app
Legal and privacy requests: legal@yeax.app
Phone: +51 926 714 937
2. Information We Collect
Depending on how you use Yeax, we may collect:
- Account and profile information, such as name, username, email address, phone number, profile picture, date of birth, and gender.
- User content, such as posts, messages, photos, videos, comments, reports, and other content you choose to upload or share.
- Device and usage data, such as device type, operating system, app version, identifiers, crash logs, diagnostics, performance data, IP address, and service activity.
- Location data when you grant permission or when location is needed to provide a feature.
- Payment and transaction data when purchases or subscriptions are processed through supported payment providers.
3. How We Use Information
We use information to:
- Provide, maintain, secure, and improve Yeax services.
- Operate account features, content feeds, messaging, moderation, reporting, purchases, and Yeax Remote features.
- Detect abuse, fraud, spam, policy violations, illegal content, and security incidents.
- Communicate with users about service updates, support, security, and account activity.
- Comply with legal obligations and enforce our terms and policies.
4. Sharing Information
We do not sell personal information. We may share information only when necessary with:
- Service providers that help us operate hosting, storage, analytics, notifications, moderation, payment, or infrastructure services.
- Authorities or third parties when required by law, legal process, safety obligations, or to protect rights and users.
- Other users when you intentionally publish content, interact, message, or use social features in Yeax.
5. Security and Retention
We apply reasonable technical and organizational measures to protect personal information. We retain information only for as long as needed for the purposes described in this policy, legal compliance, dispute resolution, safety, and service operation.
6. User Rights
You may request access, correction, deletion, restriction, portability, or objection when applicable under relevant privacy laws. To exercise privacy rights, contact legal@yeax.app.
To request deletion of your Yeax account and associated app data, use the in-app deletion request or visit Delete Yeax account and data.
7. Children's Privacy
Yeax is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take appropriate steps to delete it.
8. International Transfers
Yeax may process information in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate. We take steps to protect information according to applicable law.
9. Changes
We may update this policy from time to time. Material changes may be announced through Yeax services or by other appropriate means.
10. Contact
For privacy or legal questions, contact legal@yeax.app. For support, contact support@yeax.app.